Passenger Services
Pillars that keep an airline running smoothly for travelers.
Cabin Crew (Flight Attendants)
Prepare for a rewarding career as a cabin crew member. Learn about in-flight safety procedures, emergency protocols, customer service in the cabin, and how to handle various in-flight situations. Here is an overview:
- Introduction to Cabin Crew Duties
- In-Flight Safety and Emergency Procedures
- Customer Service and Passenger Interaction
- Cabin Management and Crew Coordination
- Medical Emergency Response
- Catering and On-Board Services
- Security and Threat Response
- Cultural Awareness and Language Skills
- Cabin Crew Grooming and Image
- Cabin Crew Well-Being and Stress Management
Airline Passenger Handling
This course is designed to equip students with the necessary knowledge and skills to handle passengers effectively and ensure a seamless travel experience. It covers a wide range of topics related to passenger service and communication, ensuring that students are well-prepared for a career in the aviation industry. Here is an overview:
Introduction to Aviation Industry
Airport Operations
Check-In Procedures
Boarding and De-boarding Processes
Customer Service Skills
Assisting Passengers with Special Needs
Handling Passenger Inquiries and Complaints
Flight Rebooking and Changes
Safety and Security Awareness
Emergency Response and Evacuation
World Tracer Management
Ticketing & Reservation
The Fares and Ticketing course is designed to provide students with a comprehensive understanding of airline fare structures, ticketing procedures, and reservation systems. This course covers a wide range of topics related to fare calculation, ticket issuance, and managing reservations. Here is an overview:
- Introduction to Fares and Ticketing
- Global Distribution Systems (GDS)
- Fare Construction and Rules
- Fare Calculation and Pricing
- Ticketing Procedures
- Ticket Changes and Refunds
- Electronic Ticketing and EMDs
- Fare Discounts and Promotions
- Consolidator and Group Fares
- Ticketing and Fare Auditing
The Fares and Ticketing syllabus incorporates practical training on GDS
Airline Customer Service
This course equips learners with the knowledge and practical skills needed to deliver professional, courteous, and efficient service to airline passengers. It covers key areas such as reservations, ticketing, check‑in, boarding, in‑flight assistance, baggage handling, and post‑flight support. Emphasis is placed on communication, problem‑solving, cultural sensitivity, and compliance with aviation standards to ensure passenger satisfaction and safety.
- Introduction to Airline Customer Service
- Effective Communication Skills
- Customer Service Standards and Expectations
- Conflict Resolution and Problem-Solving
- Passenger Assistance and Special Needs
- Cultural Awareness and Sensitivity
- Dealing with Difficult Passengers
- Emergency Procedures and Crisis Management
- Up-Selling and Cross-Selling Techniques
- Customer Feedback and Service Improvement
Registration form: GHC300
Tuition Fee: GHC6,500
Exam fees: –
Handout Fee: –
Duration: 6 Months
Admission Requirements
Click : ADMISSIONS – Rubbenson Professional Institute
