{"id":1482,"date":"2026-05-04T01:01:52","date_gmt":"2026-05-04T01:01:52","guid":{"rendered":"https:\/\/rpighana.com\/?page_id=1482"},"modified":"2026-07-09T01:01:22","modified_gmt":"2026-07-09T01:01:22","slug":"passenger-services","status":"publish","type":"page","link":"https:\/\/rpighana.com\/fr\/passenger-services\/","title":{"rendered":"Services  passagers"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1482\" class=\"elementor elementor-1482\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b0cf9b e-con-full e-flex e-con e-parent\" data-id=\"2b0cf9b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f447349 elementor-widget elementor-widget-heading\" data-id=\"f447349\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Services  passagers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7059a64 elementor-widget elementor-widget-text-editor\" data-id=\"7059a64\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>\u00a0Les piliers qui assurent le bon fonctionnement d\u2019une compagnie a\u00e9rienne pour les voyageurs.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6dc1f65 e-flex e-con-boxed e-con e-parent\" data-id=\"6dc1f65\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76e604c elementor-widget elementor-widget-heading\" data-id=\"76e604c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"> H\u00f4tesses de l\u2019air (stewards)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8b69ab1 e-flex e-con-boxed e-con e-parent\" data-id=\"8b69ab1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a41db39 e-con-full e-flex e-con e-child\" data-id=\"a41db39\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-49d34fa e-con-full e-flex e-con e-child\" data-id=\"49d34fa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fdfe5bf elementor-widget elementor-widget-text-editor\" data-id=\"fdfe5bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Pr\u00e9parez-vous \u00e0 une carri\u00e8re enrichissante en tant que membre du personnel de cabine. Apprenez les proc\u00e9dures de s\u00e9curit\u00e9 \u00e0 bord, les protocoles d\u2019urgence, les principes du service \u00e0 la client\u00e8le ainsi que les techniques de gestion des diff\u00e9rentes situations pouvant survenir pendant un vol.\nVoici un aper\u00e7u du programme :<\/p><ol><li>Introduction aux fonctions du personnel de cabine<\/li><li>S\u00e9curit\u00e9 en vol et proc\u00e9dures d\u2019urgence<\/li><li>Service client\u00e8le et interaction avec les passagers<\/li><li>Gestion du Cabine et Coordination d\u2019\u00e9quipage<\/li><li>Prise en charge des urgences m\u00e9dicales \u00e0 bord<\/li><li>Restauration et services \u00e0 bord<\/li><li>S\u00e9curit\u00e9 a\u00e9rienne et gestion des menaces<\/li><li>Sensibilisation interculturelle et comp\u00e9tences linguistiques<\/li><li>Pr\u00e9sentation, image professionnelle et tenue du personnel de cabine<\/li><li>Bien-\u00eatre du personnel de cabine et gestion du stress<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ec4f16c e-flex e-con-boxed e-con e-parent\" data-id=\"ec4f16c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dc925e6 elementor-widget elementor-widget-heading\" data-id=\"dc925e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Service  passagers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a8508c5 e-flex e-con-boxed e-con e-parent\" data-id=\"a8508c5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7eafba0 e-con-full e-flex e-con e-child\" data-id=\"7eafba0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-62234b4 e-con-full e-flex e-con e-child\" data-id=\"62234b4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-74e8ff5 elementor-widget elementor-widget-text-editor\" data-id=\"74e8ff5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Ce cours est con\u00e7u pour doter les \u00e9tudiants des connaissances et des comp\u00e9tences essentielles \u00e0 la prise en charge efficace des passagers et \u00e0 la garantie d\u2019une exp\u00e9rience de voyage fluide et agr\u00e9able. Il couvre un large \u00e9ventail de sujets li\u00e9s au service aux passagers et \u00e0 la communication, afin de pr\u00e9parer les apprenants \u00e0 une carri\u00e8re r\u00e9ussie dans l\u2019industrie a\u00e9ronautique.\n\nVoici un aper\u00e7u du programme :<\/p><p class=\"translation-block\">Introduction \u00e0 l\u2019industrie a\u00e9ronautique\nOp\u00e9rations a\u00e9roportuaires\nProc\u00e9dures d\u2019enregistrement (check-in)\nProcessus d\u2019embarquement et de d\u00e9barquement\nComp\u00e9tences en service \u00e0 la client\u00e8le\nAssistance aux passagers ayant des besoins sp\u00e9cifiques\nGestion des demandes de renseignements et des r\u00e9clamations des passagers\nR\u00e9servation de nouveaux vols et modifications d\u2019itin\u00e9raire\nSensibilisation \u00e0 la s\u00fbret\u00e9 et \u00e0 la s\u00e9curit\u00e9 a\u00e9riennes\nIntervention en situation d\u2019urgence et proc\u00e9dures d\u2019\u00e9vacuation\nGestion du syst\u00e8me WorldTracer (suivi des bagages \u00e9gar\u00e9s, retard\u00e9s ou retrouv\u00e9s)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-de81cf3 e-flex e-con-boxed e-con e-parent\" data-id=\"de81cf3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0d4c6c6 elementor-widget elementor-widget-heading\" data-id=\"0d4c6c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Billetterie et r\u00e9servation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-281a8c1 e-flex e-con-boxed e-con e-parent\" data-id=\"281a8c1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6813af0 e-con-full e-flex e-con e-child\" data-id=\"6813af0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-129be39 e-con-full e-flex e-con e-child\" data-id=\"129be39\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fc99055 elementor-widget elementor-widget-text-editor\" data-id=\"fc99055\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Le cours Tarification et billetterie a\u00e9riennes est con\u00e7u pour offrir aux \u00e9tudiants une compr\u00e9hension approfondie des structures tarifaires des compagnies a\u00e9riennes, des proc\u00e9dures de billetterie et des syst\u00e8mes de r\u00e9servation. Ce programme couvre un large \u00e9ventail de sujets li\u00e9s au calcul des tarifs, \u00e0 l\u2019\u00e9mission des billets et \u00e0 la gestion des r\u00e9servations, afin de pr\u00e9parer les apprenants aux exigences du secteur du transport a\u00e9rien.\nVoici un aper\u00e7u du programme :<\/p><ul><li>Introduction \u00e0 la tarification et \u00e0 la billetterie a\u00e9riennes<\/li><li>Syst\u00e8mes mondiaux de distribution (GDS)<\/li><li>Construction tarifaire et r\u00e8gles tarifaires<\/li><li>Calcul des tarifs et tarification<\/li><li>Proc\u00e9dures de billetterie<\/li><li>Modifications et remboursements des billets<\/li><li>Electronic Ticketing and EMDs<\/li><li>Fare Discounts and Promotions<\/li><li>Tarifs n\u00e9goci\u00e9s et tarifs de groupe<\/li><li>Audit de la billetterie et des tarifs<p><strong>Le programme de tarification et de billetterie a\u00e9riennes int\u00e8gre une formation pratique sur les syst\u00e8mes mondiaux de distribution (GDS). \u00a0<\/strong><\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-45ec9b6 e-flex e-con-boxed e-con e-parent\" data-id=\"45ec9b6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e9e8fa1 elementor-widget elementor-widget-heading\" data-id=\"e9e8fa1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Service \u00e0 la client\u00e8le dans le transport a\u00e9rien<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1499924 e-flex e-con-boxed e-con e-parent\" data-id=\"1499924\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ec01e12 e-con-full e-flex e-con e-child\" data-id=\"ec01e12\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d3bd31f e-con-full e-flex e-con e-child\" data-id=\"d3bd31f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-94b0dc7 elementor-widget elementor-widget-text-editor\" data-id=\"94b0dc7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Ce cours permet aux apprenants d\u2019acqu\u00e9rir les connaissances et les comp\u00e9tences pratiques n\u00e9cessaires pour offrir un service professionnel, courtois et efficace aux passagers du transport a\u00e9rien. Il couvre des domaines essentiels tels que les r\u00e9servations, la billetterie, l\u2019enregistrement, l\u2019embarquement, l\u2019assistance en vol, la gestion des bagages et le service apr\u00e8s-vol.\nUne attention particuli\u00e8re est accord\u00e9e \u00e0 la communication, \u00e0 la r\u00e9solution de probl\u00e8mes, \u00e0 la sensibilit\u00e9 interculturelle ainsi qu\u2019au respect des normes de l\u2019aviation, afin de garantir la satisfaction, le confort et la s\u00e9curit\u00e9 des passagers.<\/p><ul><li>Service \u00e0 la client\u00e8le dans le transport a\u00e9rien<\/li><li>Techniques de communication efficace<\/li><li>Normes et attentes en mati\u00e8re de service \u00e0 la client\u00e8le<\/li><li>R\u00e9solution des conflits et r\u00e9solution de probl\u00e8mes<\/li><li>Assistance aux passagers et prise en charge des besoins sp\u00e9cifiques<\/li><li>Sensibilisation \u00e0 la diversit\u00e9 culturelle<\/li><li>Gestion des passagers difficiles<\/li><li>Proc\u00e9dures d\u2019urgence et gestion de crise<\/li><li>Techniques de vente additionnelle et de vente crois\u00e9e<\/li><li>Retour d\u2019exp\u00e9rience des clients et am\u00e9lioration du service<\/li><\/ul><div>\u00a0<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-47a416f e-flex e-con-boxed e-con e-parent\" data-id=\"47a416f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e0c5af1 elementor-widget elementor-widget-text-editor\" data-id=\"e0c5af1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Frais du formulaire d\u2019inscription : GHC 300<\/strong><\/p><ul><li><p>Frais de formation : GHC6500<\/p><\/li><li><p>Frais d\u2019examen : \u2013<\/p><\/li><li><p>Frais de supports de cours : \u2013<\/p><\/li><li><p>Dur\u00e9e : 6 mois<\/p><\/li><\/ul><p class=\"translation-block\"><strong>Conditions d\u2019admission<\/strong>\nPour consulter les conditions d\u2019admission, cliquez ici : <a href=\"https:\/\/rpighana.com\/fr\/admissions\/\" target=\"_self\">Admissions \u2013 Rubbenson Professional Institute<\/a><\/p><div>\u00a0<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<button data-action-link=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6MTY3NCwidG9nZ2xlIjpmYWxzZX0%3D\" target=\"_blank\" class=\"e-2ce4eff-d6799fa e-button-base\" data-interaction-id=\"2ce4eff\" data-e-type=\"widget\" data-id=\"2ce4eff\">\n\t\tINSCRIVEZ\u2011VOUS D\u00c8S MAINTENANT\u202f!\n\t<\/button>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d6923f6 e-con e-atomic-element e-flexbox-base e-c582f0f\" data-id=\"d6923f6\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"d6923f6\">\n    \t\t<div class=\"elementor-element elementor-element-2466857 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"2466857\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/rpighana.com\/fr\/operational-handling\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-long-arrow-alt-right\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">NEXT<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Passenger Services \u00a0Pillars that keep an airline running smoothly for travelers.\u00a0 Cabin Crew (Flight Attendants) Prepare for a rewarding career as a cabin crew member. Learn about in-flight safety procedures, emergency protocols, customer service in the cabin, and how to handle various in-flight situations. Here is an overview: Introduction to Cabin Crew Duties In-Flight Safety [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1482","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/rpighana.com\/fr\/wp-json\/wp\/v2\/pages\/1482","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rpighana.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rpighana.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rpighana.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rpighana.com\/fr\/wp-json\/wp\/v2\/comments?post=1482"}],"version-history":[{"count":64,"href":"https:\/\/rpighana.com\/fr\/wp-json\/wp\/v2\/pages\/1482\/revisions"}],"predecessor-version":[{"id":2991,"href":"https:\/\/rpighana.com\/fr\/wp-json\/wp\/v2\/pages\/1482\/revisions\/2991"}],"wp:attachment":[{"href":"https:\/\/rpighana.com\/fr\/wp-json\/wp\/v2\/media?parent=1482"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}