IATA Courses
Join US for a fulfilling career in aviation!
Departamento de Aviación
We offer a comprehensive range of aviation courses designed to prepare aspiring aviation professionals for successful careers in the aviation industry. Our aviation courses are carefully crafted to provide students with the necessary knowledge, skills, and hands-on experience required to excel in various aviation fields. We offer:
PASSENGER HANDLING
Learn the essential skills for assisting and ensuring the comfort and safety of passengers during their travel experience. This course covers check-in procedures, boarding processes, passenger assistance, and resolving customer inquiries.
This course is designed to equip students with the necessary knowledge and skills to handle passengers effectively and ensure a seamless travel experience. It covers a wide range of topics related to passenger service and communication, ensuring that students are well-prepared for a career in the aviation industry. Here is an overview:
- Introduction to Aviation Industry
- Airport Operations
- Check-In Procedures
- Boarding and De-boarding Processes
- Customer Service Skills
- Assisting Passengers with Special Needs
- Handling Passenger Inquiries and Complaints
- Flight Rebooking and Changes
- Safety and Security Awareness
- Emergency Response and Evacuation
- World Tracer Management
The Passenger Handling syllabus combines theoretical knowledge with practical training. Students will also have the opportunity to engage in hands-on training at airport facilities to gain real-world experience.
Upon completion of the course, students will be well-prepared to work as competent and confident passenger handling professionals in the aviation industry, ensuring a positive and pleasant experience for travelers.
Registration:
GHC300
tasas escolares
GHC4,500.00
Duration:
4 MONTHS
Industrial attachment follows.
FARES AND TICKETING
The Fares and Ticketing course is designed to provide students with a comprehensive understanding of airline fare structures, ticketing procedures, and reservation systems. This course covers a wide range of topics related to fare calculation, ticket issuance, and managing reservations. Here is an overview:
- Introduction to Fares and Ticketing
- Global Distribution Systems (GDS)
- Fare Construction and Rules
- Fare Calculation and Pricing
- Ticketing Procedures
- Ticket Changes and Refunds
- Electronic Ticketing and EMDs
- Fare Discounts and Promotions
- Consolidator and Group Fares
- Ticketing and Fare Auditing
The Fares and Ticketing syllabus incorporates practical training on GDS platforms to provide students with hands-on experience in fare calculation, ticket issuance, and reservation management. Upon completion of the course, students will be well-equipped to work as competent fare and ticketing agents, ensuring accurate fare calculations and smooth ticketing processes for airline passengers.
Registration:
GHC300
tasas escolares
GHC4,800.00
Duration:
4 MONTHS
Industrial attachment follows.
AIRLINE CUSTOMER SERVICE
The Airline Customer Service course is designed to equip students with the essential skills and knowledge to deliver exceptional customer service within the aviation industry. This comprehensive course covers a wide range of topics related to effective communication, conflict resolution, and providing top-notch service to airline passengers. Here is an overview:
- Introduction to Airline Customer Service
- Effective Communication Skills
- Customer Service Standards and Expectations
- Conflict Resolution and Problem-Solving
- Passenger Assistance and Special Needs
- Cultural Awareness and Sensitivity
- Dealing with Difficult Passengers
- Emergency Procedures and Crisis Management
- Up-Selling and Cross-Selling Techniques
- Customer Feedback and Service Improvement
The Airline Customer Service syllabus emphasizes practical training, role-playing scenarios, and simulations to ensure that students develop the necessary skills and confidence in providing exceptional service to airline passengers. Upon completion of the course, students will be well-prepared to work as competent and customer-focused airline customer service professionals, making a positive impact on the overall passenger experience.
Registration:
GHC300
tasas escolares
GHC3,800.00
Duration:
4 MONTHS
Industrial attachment follows.
CABIN CREW
Prepare for a rewarding career as a cabin crew member. Learn about in-flight safety procedures, emergency protocols, customer service in the cabin, and how to handle various in-flight situations.
- Introduction to Cabin Crew Duties
- In-Flight Safety and Emergency Procedures
- Customer Service and Passenger Interaction
- Cabin Management and Crew Coordination
- Medical Emergency Response
- Catering and On-Board Services
- Security and Threat Response
- Cultural Awareness and Language Skills
- Cabin Crew Grooming and Image
- Cabin Crew Well-Being and Stress Management
Upon completion of the course, students will be well-prepared to work as competent and confident cabin crew members, ensuring the safety and comfort of passengers while delivering exceptional customer service throughout their journey.
Registration:
GHC300
tasas escolares
GHC4,500.00
Duration:
4 MONTHS
Industrial attachment follows.
GROUND OPERATION MANAGEMENT
Gain knowledge of ground handling services at airports, including aircraft servicing, baggage handling, ramp operations, and aircraft marshaling.
- Introduction to Ground Operation Management
- Airport Layout and Facilities
- Ground Handling Services
- Airport Safety and Security
- Aircraft Marshaling and Parking
- Passenger Boarding and De-boarding
- Baggage Handling and Sorting
- Aircraft Fueling and Servicing
- Emergency Response and Contingency Planning
- Resource Allocation and Staff Management
Upon completion of the course, students will be well-prepared to work as competent ground operation managers, ensuring the smooth functioning of ground handling activities and contributing to the overall efficiency of airport operations.
Registration:
GHC300
tasas escolares
3,500.00 USD
Duration:
6 MONTHS
Industrial attachment follows.
CARGO HANDLING
Understand the principles of handling cargo in the aviation industry. This course covers cargo acceptance, loading and unloading procedures, and cargo documentation.
- Introduction to Cargo Handling
- Types of Cargo
- Cargo Acceptance Procedures
- Cargo Security and Safety
- Cargo Handling Equipment
- Cargo Loading and Unloading
- Handling Special Cargo
- Documentation and Record-Keeping
- Cargo Tracing and Tracking
- Health and Safety Regulations
The Cargo Handling syllabus emphasizes hands-on training and practical exercises to ensure that students develop the necessary skills for successful cargo operations. Students will also have the opportunity to gain practical experience at cargo terminals and airport facilities.
Registration:
GHC300
tasas escolares
GHC5,500.00
Duration:
4 MONTHS
Industrial attachment follows.
AVIATION SECURITY
Learn about aviation security protocols and measures to ensure the safety of passengers, crew, and aircraft. This course covers security screening procedures and emergency response plans.
- Introduction to Aviation Security
- Aviation Security Regulations and Legislation
- Threat Assessment and Risk Management
- Passenger and Baggage Screening
- Cargo and Mail Security
- Aircraft Security Measures
- Emergency Response and Crisis Management
- Security Training for Staff and Crew
- Security Checkpoint Operations
- Cybersecurity in Aviation
Upon completion of the course, students will be well-prepared to work as competent aviation security professionals, ensuring the safety and security of the aviation industry through proactive security measures and effective crisis response.
Registration:
GHC300
tasas escolares
GHC3,500.00
Duration:
4 MONTHS
Industrial attachment follows.
AIRCRAFT WEIGHT AND BALANCE
Understand the principles of aircraft weight and balance calculations to ensure safe and efficient aircraft operations. Learn about weight distribution and its impact on flight performance.
- Introduction to Weight and Balance
- Aircraft Weight Limits and Classifications
- Basic Aircraft Weight Calculations
- Center of Gravity (CG) Calculation
- Load Planning and Distribution
- Fuel Management and Calculations
- Weight and Balance Documentation
- Load Limitations and Performance Considerations.
- Emergency Weight and Balance Considerations
- Practical Weight and Balance Exercises
The Weight and Balance syllabus emphasizes practical training to ensure that students develop the necessary skills in calculating and managing aircraft weight and balance. Upon completion of the course, students will be well-equipped to work as competent and knowledgeable professionals, contributing to safe and efficient aircraft operations by ensuring proper weight distribution and center of gravity positioning.
Registration:
GHC300
tasas escolares
3,500 USD
Duration:
4 MONTHS
Industrial attachment follows.
AIRLINE MARKETING AND SALES
This course covers a wide range of topics related to airline marketing, branding, customer acquisition, and revenue generation. Here is an overview
- Introduction to Airline Marketing
- Airline Branding and Positioning
- Market Research and Analysis
- Airline Loyalty Programs
- Marketing Performance Metrics and Analysis
The Airline Marketing and Sales syllabus incorporates real-world case studies and practical exercises to provide students with hands-on experience in developing effective marketing and sales strategies for airlines.
Upon completion of the course, students will be well-equipped to work in marketing and sales roles within the aviation industry, driving customer acquisition, and revenue growth for airlines through strategic marketing initiatives.
Registration:
GHC300
tasas escolares
GHC4,800
Duration:
4 MONTHS
Industrial attachment follows.
